Introduction

 

These Terms and Conditions (referred to hereinafter as T&C) govern the use of KFH Rewards program, the collection of KFH Points, the membership of KFH Rewards Program, redemption and the use of KFH Rewards website and Mobile Application.

 

By accessing and/or using any page of the website or Mobile Application and the services they offer, member declares that member read, understood, and accepted the following terms, conditions, and disclaimers in full and hereby agrees to comply with and be bound by them. These T&C may be changed or updated occasionally; therefore, members are encouraged to frequently visit these sections in order to be updated about the changes made.

 

KFH Rewards Program is subject to modification, cancellation, variation, or limitation to any benefits or features at our sole discretion, without any prior notice to you or liability on our part.

 

Definitions

 

For the purpose of these T&C, the following terms shall have the following meaning:

KFH Rewards Program: The rewards program run by Kuwait Finance House pursuant to which members earn reward Points by performing transactions through his/her Kuwait Finance House eligible cards and services and then redeeming the earned Points for different rewards.

Account: The account to which the “KFH Rewards Points” of a customer will be accrued.

Customer: An individual who is a customer of Kuwait Finance House.

KFH Rewards Points: (referred to hereinafter as Points) The Points accrued by a program member based on certain behavior.

Bonus Points: The Points that are earned on promotional activities.

Reward: Specified goods or services to be provided by Kuwait Finance House or a partner of the program to a customer in exchange of Points.

Partner: A provider of goods or services which is participating in KFH Rewards program.

Member: A customer who is enrolled as a member of KFH Rewards program

KD: Kuwaiti Dinar.

OTP Code: (One Time Password) A four-digit number sent to member at key interactions with KFH Rewards platform.

KFH Rewards platform: A platform offered by Kuwait Finance House to its customers as a member login portal which is not limited to access reward redemption options.

Eligible Transaction: Any transaction made on the customer’s account which the bank identifies as eligible to accrue points.

 

Program Member Terms

All eligible Kuwait Finance House cardholders are automatically enrolled to KFH Rewards.

Members who own multiple eligible credit or prepaid cards will have all the cards accumulating under one account.

Members have to accept the terms and conditions to activate their accounts.

Members can activate their accounts using KFH Rewards mobile App or Website.

If in the sole opinion of the Bank, a member is misusing KFH Rewards program (such as selling points, fraud, false claim of missing points, etc), the Bank may suspend or terminate the provision of Points to the said member with immediate effect. In such cases, the Bank may also, at its discretion, cancel the Points that have already been accrued.

The Rewards account status follows the Customer Account status, if the only card a member owns was frozen by the bank for any reason or is not eligible to perform a purchase transaction, the member status will change to “Deactivated” and will be unable to redeem or earn new Points until the bank activates the account status again. The same applies if the required customer information (KYC) is not updated / valid on the system

In any case, once the customer is subscribed in the program, the customer gives Kuwait Finance House the right to provide the Partner(s) with any details required by the latter without any responsibility whatsoever on Kuwait Finance House.

The member shall be responsible for advising Kuwait Finance House of any change of his security details and address and shall be responsible for ensuring that the member’s Points are properly credited. If proper credit of such Points does not appear on the Statement, the member should inform the bank and provide supporting documents where necessary.

 

Eligibility

 

 

Any Kuwait Finance House customer who holds one of the following cards is eligible to be a KFH Rewards member:

 

Visa Gold

Tayseer T3 Gold

Visa Classic

Tayseer T3 Classic

Visa Platinum

MasterCard Gold

MasterCard Classic

MasterCard Platinum  

Tayseer T12 Platinum Standard

Tayseer T12 Platinum Premium

Tayseer T12 Classic

Tayseer T12 Gold

Visa Charge Diamond

Visa Tayseer Diamond

Visa Platinum Select

Visa Infinite Metal Black

Visa Infinite Metal Silver

Visa Infinite Metal Veneer

Hesabi prepaid card

 

 

The list is subject to change without prior notice

 

Card Tiers KFH Rewards is a three-tiered program depending on the card type.

Card tiers are (Black, Silver, and Green).

Card tier is not influenced by KFH customer segments.

 

Tier Black Cards:

Visa Infinite Metal Black

Visa Infinite Metal Silver

Visa Infinite Metal Veneer

 

Tier Silver Cards:

Visa Platinum

MasterCard Platinum

Tayseer T12 Platinum Premium

Visa Charge Diamond

Visa Tayseer Diamond

Visa Platinum Select*

Hesabi prepaid Card*

 

Tier Green Cards:

Visa Gold

Tayseer T3 Gold

Visa Classic

Tayseer T3 Classic

MasterCard Gold

MasterCard Classic

Tayseer T12 Platinum Standard

Tayseer T12 Classic

Tayseer T12 Gold

 

* Visa Platinum Select and Hesabi Prepaid Card are temporarily upgraded as Tier Silver cards till May, 31, 2022. Kuwait Finance House may make changes to these terms without prior notice.

Point Attributes

Points have an expiry after 24 Months starting from the date of issuance.

Bonus Points have an expiry after 24 Months starting from the date of issuance

Points can only be earned, held, transferred or redeemed as set out in these T&C. Any other use, award, sale, exchange or transfer of Reward Points, or attempt to do so, is a serious breach of these T&C. Any Reward Points not earned and held in accordance with these T&C will be invalid and cannot be re- deemed for Rewards. Any such Reward Points on a Member account will be deducted and, if they are redeemed, we will cancel the relevant Rewards.

KFH Points have no cash value.

 

Point Accrual

The spending of a Program member is the spending of his eligible card under the membership account

The basic earn scheme of every 1 KD spent is 10 points.

Earning fraction of Point is allowed. Example “1.2 KD = 12 Points”.

The minimum amount to spend to start earning Points is 1 KD or the equivalent in foreign currency.

Tier Black & Silver cards can earn Points on any POS or e-commerce transaction worldwide.

Tier Green cards can only earn Points on transactions at participating partners Point of Sale.

Bonus Points can be earned on predefined promotional campaigns such as (Double your points this Friday, x5 points for transactions abroad, etc)

Promotional campaigns allow to earn bonus Points on a single or combination criteria, such as (purchase at a specific merchant & pay using KFH-wallet, etc.)

Members who haven’t accepted the program terms and conditions yet can earn Points before activation / terms and conditions acceptance; however, members will be not be able to redeem any Point until they activate their account by accepting the program terms and conditions.

Points balance will be dependent on the processing timeframe of the transactions and might take several days to be reflected

Program members with basic and supplementary cards earn Points in a single pool, which is the Basic cardholder’ reward pool, and can redeem from the same reward pool. The basic cardholder is the sole person entitled to burn these points and is the ultimate holder of the account.

Where an eligible transaction has been cancelled / reversed/ refunded / etc., the Bank will deduct the relevant Points accrued as a result of the said reversal / refund / etc. having occurred.

For members having multiple eligible cards with the bank, the Points earned on each card will remain in the account if the member has at least One active card and the account and card status are in good standing.

• Transactions not eligible to earn points in and outside of Kuwait include:
• Cash withdrawal, annual card fees, purchase reversals, refunds and transactions disputed by the customer on the Card. 
• Transactions carried out through the following business categories:

1. 4829: Money orders – bank transfers
2. 6012: Financial institutions
3. 6051: Non-financial institutions – foreign exchange and money orders (not wire transfer) and traveler’s checks
4. 6211: Security – brokers/dealers

Qualifying transactions do not include the following transactions:

Balance transfer

Fees of any type

Non-transaction or non-purchase activity

Cash withdrawals

Transactions reversed by the merchant

Any other transactions determined by the bank from time to time at its sole and absolute discretion.

 

Point Multiplier

 

Tier Black cards has a fixed multiplier of x1.5 on all eligible transactions.

Participating partners could offer a variable multiplier depending on merchant agreement (i.e. x1, x5, x10, etc.).

Tier multiplier and participating merchant multiplier works in parallel. Both multipliers can be activated for the same transaction.

For first time redemption, program members should activate their accounts via KFH Rewards Mobile App or Website.

Fraction of point is not redeemable. Points can be redeemed only as a natural number (example: 1000,1,200, etc.) and in the format or brackets / denominations designed by KFH rewards program.

All Rewards are nonrefundable / non-cancellable and are subject to applicable terms and conditions (including redemption expiry, booking requirements, cancellation restrictions, warranties and limitations of liability) of the Reward’s suppliers and/or Merchants.

The member irrevocably and unconditionally agrees and expressly consents that the Bank may at its discretion and for any purpose (including for the purpose of redemption of KFH Rewards Points) share any information, details or data relating to the Customer and/ or the accounts of the member and/or the member’s transactions with the Bank or its affiliates or any other third party in any territory. The number of Points required to redeem any Reward can be found on the KFH Rewards website or Mobile Application and may change without prior notice.

Once a Reward has been redeemed, it cannot be returned or exchanged for Points or other Rewards and might have an expiry date set by KFH or the providing partner.

Kuwait Finance House may at any time and without notice alter the number of KFH Points required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.

Kuwait Finance House cannot be held liable for any loss, theft, damage or unauthorized use of Member’s OTP Code or Reward.

It is the member’s responsibility to ensure the OTP / reward is not compromised, shared with anyone, or mishandled. Any loss resulting from the unauthorized use of the member’s OTP/ reward is the member’s sole responsibility.

A Member might have to enter his/her OTP Code when conducting a redemption transaction in KFH Rewards program. Additional security questions may be asked during the redemption request.

The Rewards offered by the Bank for redemption may, at the discretion of the Bank, be amended from time to time.

A member has to maintain clean credit & payment history with the bank against the services and products. Delinquency and blockage of Cards / Accounts will lead to cease point redemption until customer’s payment behavior is normalized.

Only points that are registered in KFH Rewards Account, at the time of redemption, are eligible for redemption.  KFH records shall be conclusive evidence in respect of the number of points registered and credited to a member and available for redemption.

Point Redemption Channels

 

Points can be redeemed through the following channels:

KFH Rewards Mobile App or Website

Point Redemption Options

 

Points can be redeemed against the following options:

e-Voucher(Eligible for Tier Black, Silver and Green cardholders): use e-Voucher at participating partners.

The minimum amount to redeem a payment e-Voucher is 1,000 Points.

The payment e-Voucher is validity set by KFH Rewards team is 6 Months.

Online Shopping (Eligible for Tier Black, Silver and Green cardholders): Redeem Points for various offers from KFH Rewards Online Shopping partners.

The deal e-Voucher usage is limited to the offering merchant

Each deal e-Voucher has its own terms and conditions & validity date as agreed with the offering merchant.

Program member is allowed to Redeem 1 unique deal per Online Shopping merchant per day from the Rewards catalogue.

Points Exchange (Eligible for Tier Black & Silver cardholders): Exchange KFH Rewards Points with a 3rd party loyalty program.

The point exchange with a 3rd party loyalty program will be processed within 30 days after member’s confirmation.

If the point exchange failed (example: not a valid member code), the member will get back all the transferred Points.

The minimum amount of Points to exchange is set for every partner.

Points Transfer(Eligible for Tier Black & Silver cardholders): Transfer your Points to any eligible KFH Rewards member

Members who are not holding a card from Tier Black or Tier Silver and are only holding cards from Tier Green are only eligible for the following redemption options:

e-Voucher from participating merchant

Online Shopping

Members who are only holding Tier Green cards are not eligible for the following redemption options:

Point exchange with 3rd party program

Point transfer

Travel catalogue (Eligible for Tier Black & Silver cardholders):  Redeem Points for a flight ticket, Car rental, or Hotel booking through KFH Rewards Travel catalogue.

Currently, members are allowed to pay for a booking with points only.

Travel catalogue has its own terms and conditions that can be found in KFH Rewards Mobile App or Website.

Donate to Charity (Eligible for Tier Black & Silver cardholders): Donate your Points to a charity project of your selection from a predefined list.

The minimum amount of points to donate is 1,000 Points (1KD).

Donate to Charity redemption transactions are non-refundable.

Cashback (Eligible for Visa Signature and Visa Infinite card holders only): Redeem your Points for cash in your card.

Any accumulated point is eligible for cashback redemption

Point value to cashback is 0.001 KD

The minimum amount of points to redeem to cashback is 10,000 points (10KD)

Selecting points to redeem as cashback will be based on intervals of 5,000 Points per 5KD

Members are only allowed to redeem a maximum of 2000,000 Points (2000 KD) throughout 12 months

Cashback value will be added to the members card on a monthly basis.

Members who are not holding a card from Tier Black or Tier Silver and are only holding cards from Tier Green are only eligible for the following redemption options:

e-Voucher from participating merchant

Online Shopping

 

Members who are only holding Tier Green cards are not eligible for the following redemption options:

Point exchange with 3rd party program

Point transfer

Donate to charity

Travel catalogue

 

Termination

 

Kuwait Finance House has the sole right to terminate the KFH Rewards Program without the need for any written notice to the customer and without any reason whatsoever, and any unredeemed point at that time will be forfeited with no value or compensation to cardholders.

The membership in KFH Rewards Program will terminate automatically upon death, insolvency, unsatisfactory conduct on the Account (which is determined in our sole discretion). In that event, the right to earn Points and redeem KFH  Rewards is automatically forfeited.

 

Kuwait Finance House may make changes to these T&C without prior notice. Earning or redeeming Reward Points on a Member’s Account will constitute acceptance of the revised T&C. We may suspend or terminate the KFH Rewards Program but will give as much notice as we reasonably can before we do so. If this happens, all Member Accounts will be suspended or terminated.