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In the news..
KFH Launches Back-to-School Campaign
In line with its commitment to offering the best financing solutions for its customers, Kuwait Finance House has launched its Back-to-School campaign, titled “KFH Auto | Various Financing Solutions”. Running across all KFH showrooms, the campaign will continue until the end of September. KFH’s Back to School campaign provides customers with a wide array of services and benefits for the new school year. The campaign features diverse financing options for purchasing or leasing new or used cars, in addition to car financing abroad in the USA, Egypt, Jordan, and Turkey. It also includes solutions for customers seeking to finance their cars against cash collaterals. In cooperation with authorized agents, KFH provides several advantages through the campaign to meet customer needs, covering a selected and diversified range of luxury and economy cars, in addition to competitive prices under the Leasing with Maintenance service and on used cars. Among the main services highlighted in the campaign is the Trust Sale Service, allowing customers to sell their cars at KFH Auto showrooms. Under this service, customers can authorize KFH to sell their cars through its widespread showrooms and various sales channels across Kuwait. Additionally, KFH provides a car valuation service, one of its core auto services that allows customers to sell their cars without the need to make a new purchase. Customers opting for finance against collaterals can enjoy flexible repayment terms extending to 10 years with competitive profits and diverse payment schemes. The financing is offered against a full collateral covering the total indebtedness and secured by booking the customer’s fixed deposits. This product caters to retail customers’ commercial needs, whether for cars, boats, or motorcycles, with a financing limit determined by the deposit value. The service provides other advantages including continuous deposit profits throughout the credit period, expedited processing and competitive rates. While the campaign contributes to the enhancement of the local market and the businesses of agents and suppliers, it also provides customers with solutions that meet their aspirations and needs. This reflects KFH’s ongoing efforts to deliver the best services, strengthen its extensive customer base, attract new customers, grow its market share, and reinforce its role as a key contributor to driving economic growth. It is worth noting that KFH plays a prominent role in the local retail market by supporting and stimulating trade activity through its strong partnerships with suppliers and dealerships across a wide range of products. The Bank also offers a diverse portfolio of financing programs and initiatives designed to meet the evolving needs and aspirations of its customers. This approach reflects the purpose upon which KFH’s financing activities were established, seeking to achieve leadership in areas that deliver value and benefits to both merchants and consumers alike.
KFH Launches Exclusive 20% Discount at Landmark Stores
To mark the start of the new academic year, Kuwait Finance House (KFH) has launched special discount of up to 20% for KFH credit and prepaid cardholders at Landmark Group stores, including Centrepoint, Max and Home Centre. The initiative is part of KFH’s ongoing efforts to enhance customer experience and provide exclusive benefits. Valid until 15 September, the campaign is offered across all participating store branches, as well as through online shopping channels. Through this initiative, KFH reaffirms its commitment to meeting customer aspirations during key occasions. The Bank also continues its annual efforts to enhance customer experience by offering exclusive benefits during the back-to-school season. This effort underscores KFH’s role as a leading supporter of students and education, which are considered key pillars of comprehensive development, community progress and sustainability. Launched in collaboration with the renowned Landmark Group, the campaign complements KFH’s extensive portfolio of exclusive offers for credit and prepaid cardholders of various types. These include exceptional deals covering restaurants, fashion, furniture, electronics, hotels, travel, healthcare, gifts, and more. It is worth noting that KFH customers can instantly issue virtual prepaid cards directly through the KFHOnline app. This service is available 24/7 with the highest levels of security and convenience. It also delivers a faster and more flexible banking experience, enabling customers to manage their digital purchases with ease. The cards can also be added immediately to digital wallets, providing freedom, control, and enhanced security when shopping at POS terminals or online, both locally and internationally.
KFH Reinforces Banking Leadership with Forward-Looking AI Initiatives
Kuwait Finance House (KFH) continues to launch proactive initiatives, advancing its remarkable journey in Artificial Intelligence (AI). These efforts are part of its comprehensive digital transformation strategy, designed to deliver world-class banking services that meet customer needs and align with the latest banking developments worldwide. Innovative strategic initiatives Commenting on these milestones, KFH Group Chief Technology and Digital Transformation Officer, Eng. Meshaal AlMunaikh said: “Amidst the rapid changes in the global banking sector, AI is emerging as a key driver for developing financial services and enhancing efficiency and innovation.” Accordingly, KFH is committed to keeping pace with the latest global banking trends. This is achieved by capitalizing on AI initiatives that offer innovative banking solutions to enhance performance and customer experience while paving the way for new products and services and creating a more flexible work environment. Integrating human expertise with advanced technologies AlMunaikh highlighted that KFH places strong emphasis on combining its human expertise with advanced technologies to achieve excellence, reinforce trust, and deliver sustainable value to customers. In this regard, KFH has successfully launched the smart data analytics initiative, enabling deeper understanding of customer needs and faster delivery of tailored services. The Bank has also implemented intelligent automation across several internal processes to accelerate decision making. KFH also introduced an AI Copilot assistant to help employees organize their daily tasks. This allows them to move away from repetitive administrative work and focus their time and energy on higher-value activities such as strategic analysis and customer engagement. Specialized virtual assistant AlMunaikh affirmed that KFH has succeeded in deploying specialized virtual assistants, providing accurate and comprehensive answers to employees’ questions across various domains. Among them is ShariaBot, the virtual Islamic finance expert that offers detailed guidance on Sharia-compliant banking transactions, including Islamic financing structures such as Mudarabah and Sukuk, Zakat calculations, and more. He explained: “ShariaBot helps our employees to access Sharia provisions and their applications by referencing specific Fatwas issued by KFH’s Sharia’a Supervisory Board, thereby enhancing the reliability of the information provided.” AlMunaikh added: “The virtual assistant service from KFH also includes the ComplianceBot, dedicated to supporting employees in navigating CBK’s regulations and its regulatory framework. ComplianceBot also provides precise answers on compliance obligations, licensing requirements, financial customer protection, governance standards, in addition to legal provisions and official resolutions. This AI tool is an indispensable resource for employees in the legal and regulatory compliance departments.” Breakthrough in performance efficiency He revealed that KFH has already integrated multiple AI-driven solutions across its operations, achieving significant progress in performance efficiency. “The Bank launched the Automated Quality Management system, which evaluates customer calls automatically against predefined standards, enabling trend monitoring and deeper performance analysis compared to traditional methods,” commented AlMunaikh. Additionally, KFH has adopted the advanced Speech Analytics system, which converts recorded phone calls into written transcripts and automatically analyzes their content with high precision. This facilitates the detection of recurring complaints and common inquiries, providing decision-makers with richer insights while supporting digital evaluation of service quality. Investing in the latest technologies AlMunaikh reaffirmed KFH’s commitment to providing customers with a seamless, secure, and convenient banking experience through its digital platforms. He also stressed the Bank’s continued investment in the latest digital technologies that deliver the banking services of the future. He concluded: “KFH has embarked on an ongoing journey in AI, which has become a cornerstone of its future growth strategy. This reflects the success of its forward-looking vision to harness the potential of AI for sustainable growth and strengthening its position as a leading global financial institution.”
KFH Honors Outstanding Employees for First Half of 2025 under Qadha Program
As part of its commitment to recognizing and supporting its human capital, Kuwait Finance House (KFH) honored 155 distinguished employees under its annual Qadha program, celebrating their outstanding performance during the first half of 2025. Held at the Four Seasons Hotel, the ceremony was attended by KFH Group Chief Executive Officer, Khaled Yousef AlShamlan, along with the Bank’s senior leaders. Since its launch in 2021, Qadha has continued to be the primary recognition initiative, honoring employees with outstanding performance. The program was awarded by the renowned Brandon Hall Group, earning the Gold Medal for Best Advance in Employee Recognition Program. In his speech, KFH Group CEO, Khaled Yousef AlShamlan said: “Qadha is not only an occasion to recognize outstanding employees, but an opportunity to express our sincere gratitude. You are our invaluable asset, the cornerstone of our success, and the foundation of our continued leadership and excellence.” He added: “Your remarkable efforts were reflected in the exceptional financial results for the first half of 2025. These results were made possible through the dedication of our employees, enabling KFH to maintain its position with the highest profits in the local banking sector and achieving sustainable growth across all key financial indicators. KFH achieved a net profit of KD 342.1 million for the first half of 2025 for the Bank shareholders. Earnings per share reached 19.23 fils. Net financing income for the first half of the year reached KD 607.3 million; an increase of 8.7 % compared to the same period last year. Total operating income increased, supported by the increase in all core activities, to reach KD 876 million; an increase of 6.4 % compared to the same period last year.” AlShamlan affirmed that for KFH, financial leadership is not the final goal, but a pathway to enhance its developmental role. “At KFH, we strongly invest in our human cadres. In line with this commitment, we take pride in developing these talents and building new generations of leaders through advanced training and development programs in collaboration with leading universities with local and global training institutions. These programs are designed to achieve the highest levels of efficiency and productivity.” He further noted: “This success and strong financial leadership are a testament to the excellence and competence of KFH employees and stand as the result of their ongoing efforts to maintain leadership, drive continuous development, and support the KFH’s growth and progress.” AlShamlan emphasized that honoring this distinguished group of employees is a recognition of KFH’s success in attracting, retaining, developing top talent, and fostering their career growth. This is achieved within a unique work environment that enhances employees’ capabilities, encourages them to improve performance, and offers support and motivation, thereby strengthening loyalty and engagement while inspiring them to excel and achieve distinction in their work. He added: “To my colleagues we honor today, this recognition is well-deserved for your commitment and excellence. You are role models of dedication. I hope this recognition serves as a motivation for you and others to achieve even greater creativity and more successes.” AlShamlan concluded: “I extend my gratitude to each one of you for your valuable contributions. Let us continue this journey of excellence together, working as one team to achieve our ambitious goals, uphold our leadership in the banking sector, and fulfill the aspirations of our shareholders and customers, who remain our top priority.” It is worth noting that Qadha is the first program of its kind in the Kuwaiti banking sector. The program is highly selective, with rigorous global standards for selecting outstanding employees. It relies on comprehensive, instant evaluations conducted monthly, quarterly, and annually covering professional and technical aspects across all departments and sectors. As a reflection of KFH’s culture of recognition, Qadha highlights the significance of human capital as the main driver of innovation and advancement. The program is designed to create a motivating workplace that encourages healthy competition and the growth of skills, resulting in superior customer service and reinforcing KFH’s distinguished leadership in Islamic banking worldwide.
