Kuwait Finance House always seeks to provide the best services for its customers and places them at the forefront of its priorities to increase the values of loyalty and constant communication in its customers. In this sense Kuwait Finance House has established the "Customer Complaints" unit which receives complaint forms, fully handles them and responds to their customers as soon as possible.
In case of any complaints, kindly submit them through the following channels:

1- Personally by visiting any of Kuwait Finance House branches during the official working hours from 8:00 am to 3:00 pm.

2- Personally by visiting the "Customer Complaints" unit at "Baitik" Tower, 1st floor during the official working hours from 8:00 am to 3:00 pm.

3- Filling out the customer complaints form available in the link below and sending it by e-mail to: [email protected] (this Form is only for individuals complaints).

4- Filling out the form available in the link below and sending it by mail to the following address: "Baitik" Tower, 1st. floor , P.O. Box: 24989 Safat 13110, State of Kuwait.

5- Via Kuwait Finance House applications.

General Remarks:

1- "Complaints and Consumer Protection Unit" will respond to the complainer within 15 business days from the date of receiving the complaint.

2- In case Kuwait Finance House fails to remove the causes of your submitted complain, you can refer to the Customer Complaint Unit of Central Bank of Kuwait. 

3- The customer must fill in all the information required in the customer complaints form.

4- Kuwait Finance House will not consider the complaint or respond to it unless filling the attached complaint form.

5- When you are exposed to fraud activities on the bank accounts or the banking cards, please contact 1803333.