View PIN code for Debit card
- Enter KFHOnline.
- Choose cards from side menu.
- Click on “View Pin Code for Debit Card”.
- Choose required card.
- Enter required card number.
- Enter KFH Online password.
- Read acknowledgment and confirm.
- The PIN Code will show for 10 seconds.
Hold / Deactivate Debit card
- Enter KFHOnline.
- Choose cards from side menu.
- Choose Stop ATM Card.
- Choose required card.
- Choose reason (stolen / lost).
- Click on agree.
- Verify the data.
- Click on Submit.
Activate renewal of Debit card
- Enter KFHOnline.
- Choose cards from side menu.
- Choose Activate Renewal of ATM Card.
- Write the number of ATM Card intended for renewal.
- Enter KFHOnline password.
- Read acknowledgment and confirm.
- Click on Submit.
Transfer to Credit Card
- Enter KFHOnline.
- Choose cards from side menu.
- Choose transfer to credit card.
- Choose account you want to transfer from.
- Choose required card.
- Write required amount to transfer.
- Enter KFHOnline password.
- Click on transfer.
- Check amount and click submit.
Activate new Credit card
- Enter KFHOnline.
- Choose cards from side menu.
- Choose Activate Credit Card.
- Write (card number- expiry date – civil ID – KFHOnline password).
- Check information and submit.
Hold / Deactivate Credit card
- Enter KFHOnline.
- Choose cards from side menu.
- Choose Stop credit Card.
- Choose required card.
- Choose reason (stolen / lost).
- Click on agree.
- Check and submit.
View PIN code for Credit card
- Enter KFHOnline.
- Choose cards from side menu.
- Click on “View Pin Code for Credit Card”.
- Choose required card.
- Enter card number.
- Enter KFHOnline password.
- Read acknowledgment and confirm.
- The PIN Code will show for 10 seconds.
Local and international money transfers:
- Enter KFHOnline.
- Select transfer money from side menu.
- Select transfer to other banks.
- Select account you would wish to transfer from.
- Select beneficiary and add required information.
- Select transfer.
- Click submit.
Track status of local and global remittances:
- Enter KFHOnline.
- Select transfer money from side menu.
- Choose a transfer case to other banks.
- Show status and details of transfer.
- The ability to search for any transfer process made through the application by date or the transfer reference number.
Transfer to children’s account for KFH trade:
- Login to the KFHOnline application.
- Select "My Children's Service" and then the children’s Account.
- Choose "Transfers", then transfer to KFH trade.
- Choose the account, then enter the amount and press OK.
- Verify the data and press OK.
Transfer from prepaid card to an account:
- Enter the KFHOnline application, select card list, then transfer from the card.
- Select the card to be transformed from.
- Select the account to be transferred to.
- Determine the amount to be transferred or select the entire amount.
- Click on transfer.
- Ensure the data selected is correct and click confirm.
Requesting money via KFH Pay:
- After entering KFHOnline, select the list of services (KFH Pay Money Transfers).
- Select (request funds).
- Fill in the required information, read and agree to the terms and conditions, then press ok.
- Confirm the data and click ok.
- The request has been submitted and the link has been created successfully. You can share it with the beneficiary to accept the money request.
- The amount can be paid by the payer through KFH application or Knet application.
- When the customer selects the KFH application, it will mention to enter the application:
- The customer selects the account from which the amount will be deducted.
- Please enter the activation code sent by SMS, then click pay.
- The transaction is successful.
- In the event that the customer chooses to pay via Knet.
- Fill in the required data and press send.
- Verify the data and click confirm.
- The transaction is successful.
Sending money via KFH Pay:
- After entering KFHOnline, select the list of services (KFH Pay Money Transfers).
- Select (send money).
- Fill in the required information, read and agree to the terms and conditions, then click continue.
- Please confirm your phone number, then press send to receive the activation code.
- Enter the activation code sent by SMS, then press continue.
- The request has been submitted and the link has been created successfully. You can share it with the beneficiary to accept the request to send money.
- The amount can be received by the beneficiary through KFH application or Knet application.
- When the customer selects the KFH application, it will mention to enter the application:
- The customer selects the account in which the amount will be deposited.
- The customer confirms the request.
- The amount is deposited directly into the customer’s account.
- In the event that the customer chooses Knet, the customer will fill in the data and performs the process, so that the amount will be deposited into their account.
- The customer can track the operations they performed through previous operations, where they can cancel or reshare the link.
Internal transfers between your accounts:
- Select money transfers then (transfers between my accounts).
- Enter the required data then click transfer.
- Confirm the data then click OK.
- The transaction was completed successfully.
Transfer to KFH Beneficiaries:
- Select money transfers, then transfer to your KFH beneficiary.
- Enter the required data then click “Transfer”.
- Confirm the data then click “ok”.
- The conversation process has been completed successfully.
Instant transfer to KFH Turk:
- Choose money transfers then immediate transfer to “KFH” Turkey.
- Enter the required data then click Transfer.
- The transfer process to KFH Turkey has been completed successfully.
Steps to obtain IBAN Number through KFHOnline:
- Log into KFH Online application.
- Click on the yellow circles opposite your account number.
- Select ‘IBAN Details’.
- IBAN details can be copied and shared from this page.
Transferring money via Western Union through KFH Online:
- Log into KFH Online application.
- Click “Transfers” and then “Western Union”.
- If the beneficiary is new, click ‘Add Western Union Beneficiary’.
- Enter the required information, read, and agree to the terms and conditions and privacy notes, then click ‘Add’.
- Verify the information and click ‘Ok’.
- Click ‘Send Code’ to receive the activation Code.
- Enter the activation code and press ‘Continue’.
- Click ‘Send Money’.
- Review the service instructions and click ‘Continue’.
- Fill out the required information, agree to the terms and conditions and the privacy notes, then click ‘Send Money’.
- Verify the information and click ‘OK’.
- Enter the activation code and click ‘OK’.
- The transfer is complete. Share the MTCN number with the beneficiary so that they can receive the transfer from a Western Union Agent.
Update KYC Service
- Enter KFHOnline.
- Select General Services from side menu.
- Choose update KYC.
- After reviewing terms of service, click Agree.
- Click on the screen to take a picture of Civil ID.
- Click next.
- Add required information and then click on Agree on Terms and conditions.
- Check accuracy of information then submit.
- You will receive activation code via SMS.
- Insert activation code.
- The application will be review and then customer will be notified by email to KFHonline.
Updating the Civil ID via “Kuwait Mobile ID” application through KFH Online:
- Log into KFH Online application.
- Click on ‘Settings’, then ‘Update Civil ID Card’.
- Read the instructions and click ‘Send Request’.
- To approve the request, click “Open Kuwait Mobile ID application’.
- Click “Authenticate” to approve the request and return to the KFHOnline Application to complete the update process.
- Verify the information and click Confirm.
- The Civil ID update process is complete.
Select (New User Sign Up).
Fill in required information:
- Civil ID Number.
- Account Number (14 Digits).
- PIN Number.
- Read and Accept the applicable Terms and Conditions.
- Enter Username.
- Choose Password.
- Select Password validity period.
- Redirect to Login page after successful registration.
- Enter Username.
- Enter Last 5 digits of account number.
- Select an Image.
- Enter Image Description.
- Enter Site key answers.
- Enter Password to Login.
Open saving accounts for foreign currency:
- Download KFHOnline application and choose to open new account in Kuwaiti Dinars / Foreign Currency.
- Enter the required information, read and agree to the terms and conditions and then click agree.
- Ensure the data is correct then click Confirm.
- The new account has been opened successfully.
Active dormant account:
- Login to KFHOnline.
- Selects the account from accounts summary page.
- Click on “Dormant”.
- Accept the term and conditions.
- Enter OTP then dormant account will be activated.
- Or navigate to account services side menu and select Active dormant account.