07:30 – 15:00

Branches/ call center

Return excess amounts of usage limits from the card to the customer's account

Return  surplus amount

1

07:30 – 15:00

Branches/ call center

Card replacement due to loss, theft or fraud

Replace credit card (lost) - new card number with PIN

2

07:30 – 15:00

Branches/ call center

Replace the card with the same number due to damage

Replace credit card (damaged)- same card number No. without PIN number

3

07:30 – 15:00

Branches/ call center

Closing cards no longer required

Closing prepaid cards - direct debit – Tayseer cards

4

07:30 – 15:00

Branches/ call center

Replacement of debit cards for loss or damage

Replace lost/damaged  ATM card

5

07:30 – 15:00

Branches/ call center

Change address/ Mobile No.   for customers

Change the mail address or phone number

6

07:30 – 15:00

Branches/ call center

Request a pin number for credit cards in case online service not available

Request PIN No. only

7

07:30 – 15:00

Branches/ call center

Release block on indemnity amount against the card

Release block on account

8

07:30 – 15:00

Branches/ call center

Release block on deposit after closing the cards issued against a deposit gurantee.

Release block on deposit

9

07:30 – 15:00

Branches/ call center

Modify customer’s name on the card and replacing the same.

Modify customer's name on the card

10

07:30 – 15:00

Branches/ call center

Reactivate the card in case of wrong closing.

Card activation

11

07:30 – 15:00

Branches/ call center

Payment of the card from the account and the amount is pending

Prepayment in case of a malfunction in the payment system

12

07:30 – 15:00

Branches/ call center

Transfer card guarantee from deposit to deposit

Converting the card into a financial guarantee

13

07:30 – 15:00

Branches/ call center

Card print request before renewal

Early Renewal

14