Executive Manager Retail Banking Segmentation at Kuwait Finance House (KFH), Athba Alhumaidi, stated that KFH offers a suite of exclusive services, reflecting its vision, Beyond Horizons. This move is part of the Bank’s continuous commitment to excellence, top-tier services, and enhancing the banking experience for its Premium and Advance customers.

In a press release, Alhumaidi added that these offerings are based on KFH’s understanding of the needs and aspirations of both segments and are part of its constant efforts to ensure they are the most satisfied and distinguished clientele in the banking sector.

“The services are designed to provide a more convenient and tailored experience to our customers. They include a dedicated relationship manager, lounges for in-person assistance, airport pick-up and drop-off for a comfortable travel experience, secure and private cash delivery to the customer’s residence, and year-round complimentary valet parking at key locations across Kuwait for Premium customers,” she explained.

Alhumaidi added: “Driven by its adherence to excellence and delivering personalized and exceptional services, KFH provides the Concierge service for its Premium and Advance credit cardholders, which acts as a designated personal assistant, handling daily tasks on the customer’s behalf with competence and care.”

KFH Concierge service includes a wide range of lifestyle conveniences such as processing official transactions including domestic worker documentation, government-related services, visa processing, travel arrangements (hotel bookings, flights, airport meet & assist services), restaurant reservations (locally and internationally), transport coordination, car rentals and entertainment bookings.

Alhumaidi said that KFH provides Advance and Premium customers with the following services for free: safe deposit boxes, money transfers and cash withdrawals, issuance of bank certificates and cheque books, along with various additional benefits.

She commented: “Premium customers also receive the Visa Signature card, which includes exclusive perks such as complimentary access to airport lounges, travel insurance, and purchase protection”.

Alhumaidi said that aligning with digital transformation and customers’ demand for modern banking products and services, KFH offers a new feature on KFHOnline, allowing customers to adjust the daily withdrawal and usage limits for their cards. Customers can enjoy app, with full access to their benefits. Additionally, Premium customers can directly contact their designated Relationship Manager.

She emphasized that these services, features, and facilities reflect KFH’s commitment to meeting customer needs and its dedication to offering the best features while continuously enhancing and developing the banking experience.

Alhumaidi added: “at KFH, we believe excellence means exceeding customers’ expectations and providing a comprehensive and high-quality banking experience that meet their aspirations.”