Kuwait Finance House (KFH) emphasizes its digital excellence to enhance customer experience and meet their modern aspirations and needs thanks to its unique and innovative banking services and solutions.

Using Robotics Process Automation (RPA) and Artificial Intelligence (AI), KFH’s digital banking services are accessible through various alternative channels such as KFHGo smart branches, KFHonline mobile application, and social media accounts.

KFHGo smart branches offer a comprehensive package for quick and easy banking services including buy and direct receipt of gold biscuits (10g) (Gold account not required), cardless cash withdrawal for up to K.D 5,000 through a video call with KFH agent using the civil ID, cardless cash deposit for up to K.D 3,000 a day (150 notes per transaction) through a video call with KFH agent using the civil ID, cheque deposit through self-service or a video call with KFH agent, transfer between accounts up to K.D 10,000 a day using self-service, or through a video call with an agent, in addition to transfer funds to KFH beneficiaries or to beneficiaries in other banks.

Furthermore, KFHGo branches enable customers to request instant cheque book printing, update information using civil ID and through a video call with KFH agent, open investment deposits, initiate Murabaha transaction, as well as request credit and prepaid cards.

KFH is keen to enhance the spread of its smart branches which are 10 branches spread across Kuwait. The Branches are located in the Avenues, Ishbiliya Co-Op, Jabriya Co-Op, Mangaf Co-Op, Shuwaikh KFH Auto Showroom, Sabah Al-Ahmad Co-Op, Al-Salam Co-Op, Abu Fatira Co-Op, Dahiya Abdulla AlSalem and Airport branch.  

KFH seeks to increase the number of these smart branches to meet the needs of customers in most areas of Kuwait because of their continuous success and ease of use for the various KFH services.

Easy digital services

KFH also provides several distinguished digital services such as the swift transfer of funds to KFH Turkey using RippleNet through KFHonline, “Digital Wallet” service via smart mobiles and watches which provide the latest smart digital payment methods with the highest security standards in collaboration with Samsung, Fitbit, Garmin, new account opening for non-FH customers in an automated, safe and fast process through XTM mini branches and many other e-banking services.

KFH reinforces its approach in the policy of integrating innovative solutions and banking technology in its operations, launching digital transformation initiatives which contributes to adding a distinct value to the experience of customers who are looking for fast and easy banking services. KFH was the first bank in Kuwait to launch the individual finance service using e-signature. The service provides electronic processing of all paperwork related to finance transactions. The service enables KFH customers to sign any document remotely “electronic” at any time and any place i.e., the finance request is fully completed automatically according to terms and conditions.

Additionally, KFH is the first bank in Kuwait to launch the instant ATM issuance service without pre-request through more than 100 ATMs in all KFH branches (ladies and gents) and several malls. It is the largest network in the country regarding the number of available ATM machines. The self-service provided to KFH customers enables them to print ATM card instantly within 3 minutes without the need to visit the branch or speak to the bank employees through phone service or make a pre-request.

KFH is also the first bank in Kuwait to launch smart watches and mobiles service to execute banking transactions on ATMs at KFH branches and KFHGo branches. The customer can benefit from the diversified package of banking services through ATM machines without the need to use the card. Transactions are executed through available digital portfolios: Samsung Pay, Garmin Pay, Fitbit Pay and KFH Wallet.

Moreover, KFH is the first bank in Kuwait to successfully apply 360T solutions for a centralized and integrated FX trading transactions for all Group Banks (Turkey, Germany, Saudi Arabia, Malaysia and Bahrain) through KFH – Kuwait, and is the first bank in Kuwait to launch a new unique digital service “Live FX Pricing”. The service gives customers the advantage of Live FX Pricing for local and global money transfers and inter-account transfer transactions. The service is available 24/7 in global markets and provides competitive profit margins.

Additionally, KFH is the first bank in Kuwait to launch the mobile cheque deposit service. The service enables KFH customers to deposit cheques in their accounts electronically in a fast, easy and secured manner by registering access to KFHonline application, enter the cheque amount to be deposited and take a photo of both sides of the cheque using the smart phone camera. Thereafter, the amount is deposited in the customer account according to service terms and conditions.