Kuwait Finance House (KFH) continues its awareness efforts to enhance financial culture for customers and the public and shed light on fraud operations which they may be exposed to. These efforts come as part of KFH support to the banking awareness campaign “Be Aware” launched by the Central Bank of Kuwait beginning of 2021 in collaboration with Kuwait Banking Association.

By supporting the campaign objectives, KFH aims to strengthen its pioneering role in the banking awareness field and provide the maximum-security standards to customer when using the bank products and services and serve him in away that makes him comfortable, secured, and flexible when executing banking transactions.

Accordingly, KFH has enhanced all its awareness materials through social media and e-channels to spread awareness on fraud operations which may be performed through text messages, e-mail, or phone calls.

KFH has affirmed in its awareness messages that the bank would not ask for personal information from its customers through e-mail, text messages or phone calls. Accordingly, the customer should avoid replying to any such messages as they are considered as fraud attempts aiming to obtain banking information of the customer to steal his funds.

He reiterated that customer should be very careful when dealing with e-links as the mere clicking on the link may expose him to lose his confidential banking information.

He referred also to certain tips which can help the customer to protect his bank account including refraining from saving any confidential information e.g., ATM, credit card or personal ID No. on mobile. Customer should not write his password on the card or share it with anyone. The same applies to password OTP. Customer shall ensure logging off from the website as soon as the transaction is completed.

KFH ensures always to prepare well studied and meaningful publications and materials to enhance financial culture and increase public awareness on banking services and products and cautions against fraud, theft, and high-risk investments.

The awareness initiatives and publications and effective activities launched by KFH through its accounts on social media in light of “Be Aware” campaign, have attracted significant attention and interest from the bank customers and the public.

As part of its social responsibility, KFH continues its effective participation in the banking awareness campaign “Be Award”, thus aiming to throw some light on the customers rights and obligations when dealing with banks.

It is worth mentioning here that KFH has always focused on organizing several training courses for its employees to raise their experience level in their fields of specialty and encourage them to transfer this information in a simple and focused manner to customers through direct contact at service centers or through social media and e-channels of the bank.